From the CCS® Sales Blog

From the CCS® Sales Blog

Sales Tips: Stop Measuring Customer Satisfaction

By Connie Schlosberg, Primary Intelligence We recently worked with a company trying to fix their high customer attrition rate with annual customer satisfaction surveys. Their survey project was successful. Fixing the attrition rate was not. But why? The company measured satisfaction, and the…


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Sales Tips: A Resolution for 2018 and Beyond

By John Holland, Chief Content Officer, CustomerCentric Selling® - The Sales Training Company 2018 is here, a time for making resolutions that you may or may not keep. I’d like to suggest trying what may be a different approach to finding new…


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Sales Tips: A Strong Qualifier for Proposals

Sales Tips: A Strong Qualifier for Proposals By John Holland, Chief Content Officer, CustomerCentric Selling® - The Sales Training Company When asked in a word to describe the difference between A Players and B/C Players I would say:  Patience. By…


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